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Entry to our surgeries

We are taking all the necessary steps to protect you and our staff from coronavirus. Robust measures are in place to ensure that practices are safe. This includes the installation of social distancing signage, reception screens, one-way systems, hand sanitising stations and use of PPE.

Your temperature may be taken on arrival and you will also need to sanitise your hands. Please be aware that the surgery doors may be locked and you will need to be granted access by a member of the practice team. There will be less people in the waiting room than usual and chairs are positioned apart from each other to ensure you can observe social distancing.

We would appreciate your co-operation in ensuring you do observe social distancing while in the surgery. We have clear signage to guide you. You are asked to wear a face covering if you need to attend the surgery in person.

Please also be mindful that, at times, our workforce may be affected by COVID-19, so our team may be smaller than usual. We are, however, all doing our very best to look after you. We ask you to be patient, polite and respectful. No type of abuse will be tolerated by any member of our GP practice team.

If you have any coronavirus symptoms including a high temperature, new, continuous cough or a loss or change to your sense of smell or taste please DO NOT come to the surgery. You must stay at home along with anyone you live with and anyone in your support bubble. Only leave home to get a test. Self-isolate until you get your result.

You can also get urgent medical advice online from 111.nhs.uk or by calling 111 where your symptoms will be assessed, and you will be given advice on the next steps. This may include attending A&E, a GP appointment, a pharmacy visit or self-care. For life-threatening emergencies please call 999 or go straight to A&E.

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An Important message to all patients who are going to attend the Swan Centre for their Booster Covid vaccination.

The Swan Centre is a mass vaccination centre and your experience while attending for your Booster will be very different from the appointments you had for your 1st and 2nd vaccinations.

The area that we work in is a large open space with staff manning all areas to ensure that your journey through the experience is a smooth as possible but to allow this to happen we need help from each and everyone who is attending the sessions.

Please can we ask that you follow this guidance.

• Appointments - Please don’t arrive early for your vaccination we have large numbers of patients attending the site and patients arriving early cause bottlenecks in the queuing system. Don’t worry if you are a little late you will still be seen.
• PARKING – the parking at the Swan Centre is for patrons of the centre and their staff. If you need to be dropped off for your appointment the person driving the car will need to exit the car park and go to the designated retail parking where they can park free of charge, they should leave about 30minutes before returning to collect you. We would also ask that you do not abuse our volunteering marshals they are trying to ensure that everyone using the car park does so responsibly.
• Assistance - If you need help then please bring someone with you.
• Covid Text Messages - Patients are being contacted by NHS England to inform you that you are due your booster. The surgeries will make contact with you when we have clinics available for you to attend. This is to ensure that we do not miss anyone and that all the patients who are being booked into the sessions have the required 183 days gap between their second dose and the booster that they will be receiving.

We would like to thank you all for your help and understanding. We are working to keep everyone safe.